G Bopp & Co Ltd operates within the guidelines of a continuous improvement policy,
as part of our commitment to an ongoing programme of product and service development.
Please take the time to complete and return via email the attached document.
All information given will be treated in the strictest confidence.
Please respond to the following questions by selecting the grade you consider to be appropriate, with 1
representing the lowest score and 5 the highest.
Thank you for your valued assistance.
Enter your name:
Company name:
Phone:
Fax:
Email:
1. How do you rate our telephone response to your enquiries?
2. How effective are we at providing prompt answers to technical
and/or practical enquiries?
3. Do you receive regular calls/visits from our sales representatives?
4. Do you consider that we demonstrate a real understanding of your
requirements as a customer?
5. Do you consider our awareness of product availability meets your needs?
6. How do you rate our product knowledge with a view to your requirements?
7. When you order product, do you consider our deliveries to be on-time and accurate?
8. What is your opinion of the overall quality of our products?
9. What is your opinion of our overall approach to customer service?
